Shipping policy
United States Shipping
Carve Craftworks currently ships website orders to addresses within the United States.
Standard shipping is a flat rate of $7 per order. There are no additional handling charges added to the advertised shipping rate.
Order Processing
Most orders are handcrafted and processed within approximately 5–6 business days.
Processing may include preparing the selected design, engraving the acrylic, adding personalization, cleaning and inspecting the finished panel, assembling the order, and testing the LED base before shipment.
Business days are Monday through Friday and do not include weekends or federal holidays.
Personalized orders generally follow the same processing timeline. Complex personalization, customer-requested changes, high-volume shopping periods, holidays, equipment interruptions, or material availability may occasionally require additional processing time.
Delivery Estimates
After an order ships, standard delivery typically takes an additional 3–5 business days.
Most customers can expect their order to arrive approximately 8–11 business days after it is placed:
- Production and processing: Approximately 5–6 business days
- Shipping after production: Approximately 3–5 business days
- Estimated total: Approximately 8–11 business days
These timeframes are estimates rather than guaranteed delivery dates. Weekends, holidays, severe weather, carrier delays, address problems, and high-volume shopping periods may extend delivery times.
Tracking Information
When your order ships, you will receive a shipping confirmation email containing tracking information.
Tracking activity may take 24–48 hours to appear after the shipping label is created or the package is transferred to the carrier.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an address error, please contact us as soon as possible. We will make every reasonable effort to update the address, but changes cannot be guaranteed after an order has entered shipment processing.
Carve Craftworks is not responsible for delays or failed deliveries caused by an incorrect or incomplete address supplied by the customer.
If a package is returned to us because of an incorrect address, refused delivery, or inability to deliver, the customer may be responsible for the cost of shipping the order again.
Delayed or Missing Packages
Carrier tracking may occasionally show delays or gaps between scans. A delayed tracking update does not necessarily mean that the package has been lost.
If tracking has not updated for 7 business days, or if your package is marked delivered but cannot be located, please contact us with your order number. We will help review the tracking information and determine the appropriate next step.
Before reporting a package marked as delivered, please check around the delivery location, ask household members, and contact the local carrier office when appropriate.
Damaged Packages
If your product arrives damaged, please contact us within 7 days of delivery. Include your order number and photographs of the product, shipping box, and packaging when available.
Please retain the damaged product and packaging until we have reviewed the claim and provided further instructions.
Time-Sensitive Orders
If your lamp is intended for a retirement, birthday, promotion, memorial, holiday, deployment, or another time-sensitive occasion, please order as early as possible.
Once a package has been transferred to the shipping carrier, Carve Craftworks cannot guarantee its delivery date or control delays caused by the carrier, weather, or other circumstances outside our control.
Questions About Shipping
For questions about an existing order, please contact us and include your order number.